User Agreement & Disclaimer

1. Acceptance of Terms

By using our website, booking services, or participating in any pilgrimage/tour organized by ITS Pilgrim, you agree to this User Agreement & Disclaimer along with our Privacy Policy, Terms & Conditions, and Cancellation & Refund Policy.

2. General Disclaimer

  • ITS Pilgrim acts as a facilitator of travel services including transportation, accommodation, and pilgrimage arrangements.

  • While we take utmost care in planning and executing tours, we are not responsible for any unforeseen circumstances such as delays, cancellations, natural disasters, strikes, accidents, or restrictions imposed by religious authorities.

3. Religious Practices & Temple Rules

  • Entry to certain temples, shrines, or sacred places may be subject to specific rules, dress codes, or restrictions (e.g., age, faith, gender, or health conditions).

  • ITS Pilgrim does not control these rules and will not be responsible for denial of entry due to non-compliance.

  • Travelers are advised to respect local traditions and abide by temple guidelines at all times.

4. Health & Safety Disclaimer

  • Some pilgrimages (e.g., treks, climbing steps, high-altitude visits) may involve physical challenges.

  • Travelers are responsible for ensuring they are medically fit to participate. ITS Pilgrim shall not be held liable for health-related issues, injuries, or medical emergencies during the trip.

  • We strongly recommend carrying personal medications and consulting a doctor before embarking on long journeys.

5. Third-Party Services

  • ITS Pilgrim collaborates with third-party providers (transport operators, hotels, guides, etc.).

  • While we select trusted partners, we do not assume responsibility for any errors, omissions, or lapses in their services.

6. Website Disclaimer

  • The information, itineraries, and images displayed on https://itspilgrim.in are for general guidance and promotional purposes only.

  • Actual services, schedules, and facilities may vary depending on availability and local conditions.

  • ITS Pilgrim does not guarantee uninterrupted or error-free access to the website.

7. Limitation of Liability

  • ITS Pilgrim shall not be liable for loss, damage, theft, injury, or death during travel, except where directly caused by proven negligence of our staff.

  • Our maximum liability, in any case, shall not exceed the total amount paid for the booking.

8. User Responsibilities

By using our services, you agree to:

  • Provide accurate personal and travel information during booking.

  • Carry valid identification and necessary permits.

  • Respect the culture, environment, and fellow travelers during the trip.

  • Abide by safety instructions given by our team or local authorities.

9. Governing Law

This User Agreement & Disclaimer is governed by the laws of India. Any disputes shall fall under the jurisdiction of the courts in Kottayam, Kerala.

10. Contact Us

For clarifications regarding this Disclaimer, please contact:

ITS Pilgrim (I.T.S Tours & Travels)
First Floor, Sakhi Building, Kottayam, Kerala, India
📞 +91 90720 30107
📧 travel4u@itsgroups.in
🌐 https://itspilgrim.in

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